BHAWE DOMESTIC RETURNS, REFUNDS & EXCHANGE POLICY

Effective Date: 12^th September 2026

This Domestic Returns, Refunds & Exchange Policy (“Policy”) applies to purchases made through the BHAWE website for delivery within India.

In this Policy, “BHAWE”, “we”, “us” and “our” refer to Project Weave , and “you” or “your” refers to the customer who purchases products from BHAWE.

By placing an order with BHAWE, you acknowledge that you have read and understood this Policy. This Policy should be read together with BHAWE’s Terms & Conditions, Privacy Policy and other applicable policies published on the Website.

 

1. GENERAL GUIDELINES

We want you to be happy with your BHAWE purchase. Because many of our products incorporate natural textiles, traditional techniques and artisanal processes, certain variations may naturally occur and are not necessarily defects.

Unless a product is defective, damaged, incorrect or otherwise eligible for a remedy under applicable law:

• Products eligible for return or exchange must be unused, unwashed and unworn.
• Products should be returned with their original tags, packaging and accessories, where applicable.
• Return or exchange requests should generally be raised within 10 days of delivery.
• Products that have been washed, altered, damaged, stained, worn, perfumed, repaired or otherwise used may not be eligible for return or exchange, unless the issue relates to a manufacturing defect or another legally applicable remedy.
• Customized, personalized and made-to-order products are generally not eligible for change-of-mind return or exchange.
• Products purchased during sale or clearance promotions may be subject to additional restrictions stated at the time of purchase.
• Certain hygiene-sensitive and specified products are non-returnable as listed in this Policy.
• BHAWE may arrange a reverse pickup through its logistics partner where the service is available.
• Where pickup is unavailable, BHAWE may provide instructions for self-shipping the eligible product.
• A credit note issued by BHAWE will generally remain valid for 11 months from the date of issuance, unless otherwise stated.
• Products purchased through a physical BHAWE workspace/store and products purchased online may be subject to different return procedures. The applicable purchase channel will determine the return process.

Nothing in this Policy limits any mandatory rights or remedies available to consumers under applicable law.

 

2. RETURN & EXCHANGE ELIGIBILITY

A product may generally be eligible for return or exchange where:

1. the request is raised within 10 days of delivery;
2. the product is eligible for return or exchange;
3. the product remains unused, unwashed and substantially in its original condition;
4. original tags and packaging are retained, where applicable; and
5. the product passes BHAWE’s quality inspection upon receipt.

BHAWE reserves the right to decline an ordinary change-of-mind return or exchange where the product does not satisfy the applicable eligibility requirements.

This does not affect your rights where the product is defective, damaged, incorrect, materially different from what was ordered or otherwise subject to a remedy under applicable law.

 

3. RETURN WINDOW

For eligible domestic orders, a return or exchange request should generally be submitted within 10 days from the date of delivery.

Requests submitted after this period may not be accepted, except where BHAWE determines that an exception is appropriate or where a longer period is required by applicable law.

The date of delivery recorded by BHAWE's logistics partner may be used to determine the applicable return period.

 

4. HOW TO REQUEST A RETURN OR EXCHANGE

You may initiate a return or exchange through the return/exchange mechanism provided on the BHAWE Website or by contacting:

Email: support@bhawe.com

Please provide:

• Order ID;
• Name used to place the order;
• Contact details;
• Product(s) for which the request is being made;
• Reason for the return or exchange; and
• Photographs or videos where requested.

BHAWE may review the request before approving a return or exchange.

Where a return is approved, pickup may generally be arranged within 5–7 business days, subject to courier availability and the customer's location.

Approval of a return request does not automatically constitute approval of a refund. Refunds or exchanges remain subject to receipt and inspection of the returned product, except where otherwise required by applicable law.

 

5. CANCELLATION OF ORDERS

You may request cancellation of an order within 24 hours of placing the order, provided the order has not already been processed for dispatch.

Once an order has been packed, dispatched or otherwise entered the fulfilment process, cancellation may no longer be possible.

To request cancellation, contact:

support@bhawe.com

If a cancellation is successfully approved before dispatch, BHAWE will process the applicable refund to the original payment method, subject to the terms of the payment gateway and applicable law.

 

6. ORDER MODIFICATIONS

You may request a change to your shipping address before your order has been processed for dispatch.

Please contact BHAWE as soon as possible after placing the order.

Once an order has been dispatched, BHAWE may not be able to modify the delivery address.

BHAWE is not responsible for delays, additional charges or failed delivery resulting from an incorrect or incomplete address supplied by the customer.

 

7. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive:

• a damaged product;
• a defective product;
• an incorrect product;
• an incomplete order; or
• a product that materially differs from the product ordered,

please contact BHAWE within 48 hours of delivery at:

support@bhawe.com

Please provide:

• Order ID;
• description of the issue;
• photographs of the product;
• photographs of the packaging and shipping label; and
• a video where reasonably required to establish the issue.

BHAWE may investigate the matter and, where appropriate, may offer one or more of the following remedies:

• replacement;
• exchange;
• repair;
• refund;
• store credit; or
• another appropriate remedy,

subject to product availability, the nature of the issue and applicable law.

BHAWE will not require a customer to accept a defective or materially non-conforming product merely because the product is handmade or incorporates natural materials.

 

8. TAMPERED OR DAMAGED PACKAGES

If the outer package appears visibly damaged or tampered with at the time of delivery, you should, where reasonably possible:

1. refuse delivery;
2. photograph or record the condition of the package;
3. retain the packaging; and
4. contact BHAWE at support@bhawe.com with your Order ID.

If you accept a visibly damaged package, please notify BHAWE as soon as possible and preferably within 48 hours of delivery, together with photographs or video evidence.

BHAWE will review the matter and coordinate with the relevant logistics partner where necessary.

 

9. NON-RETURNABLE PRODUCTS

The following products are generally not eligible for change-of-mind return or exchange:

• Customized or personalized products;
• Made-to-order products;
• Pre-draped sarees;
• Jewelry;
• Hair accessories;
• Travel accessories;
• Mending kits;
• Brooches;
• Face masks;
• Handkerchiefs;
• Paintings;
• Buntings;
• Gift Cards;
• BHAWE Gift Boxes once delivered;
• Products specifically identified as non-returnable on the product page; and
• Other hygiene-sensitive products identified by BHAWE at the time of purchase.

This exclusion does not limit a customer's rights where a product is defective, damaged, incorrect, materially misdescribed or otherwise subject to a remedy under applicable law.

 

10. CUSTOMIZED, PERSONALIZED & MADE-TO-ORDER PRODUCTS

Products created specifically according to a customer's measurements, specifications, design requirements, fabric selection, personalization or other instructions are generally not eligible for change-of-mind return or exchange.

This includes products that have been specially altered, customized or produced after receiving the customer's specific instructions.

Where a customized or made-to-order product has a manufacturing defect, is materially incorrect or does not conform to the agreed specifications, please contact BHAWE. The matter will be reviewed and an appropriate remedy will be provided where applicable.

 

11. ALTERATIONS

Where BHAWE offers alteration services for a blouse or customized product, one alteration request may be accommodated where feasible and subject to the product and construction.

Any further alteration requested by the customer may be chargeable, including applicable alteration and courier charges.

Alteration requests should be communicated to BHAWE before the product is altered independently by the customer or a third party.

Products altered independently after delivery may not remain eligible for ordinary return or exchange.

 

12. SALE, CLEARANCE & PROMOTIONAL PRODUCTS

Products purchased during sale, clearance or promotional campaigns may be subject to specific return or exchange conditions displayed at the time of purchase.

Where an item is expressly identified as final sale / non-returnable / non-refundable, change-of-mind returns or exchanges will generally not be available.

However, this does not exclude remedies that may apply where a product is defective, damaged, incorrect or otherwise does not conform to the order or applicable law.

 

13. COUPON & PROMOTIONAL ORDERS

Where a promotional offer or coupon is subject to a minimum purchase value or multiple-product purchase requirement, returning one or more products may cause the order to no longer qualify for the promotional benefit.

In such circumstances, BHAWE may recalculate the applicable discount before determining the refund or exchange value.

For promotional codes , the specific promotional terms displayed at the time of purchase will apply.

Where the applicable promotion expressly permits only a size exchange, only such exchange may be available, subject to stock availability.

If an exchange cannot be fulfilled, BHAWE may provide store credit where permitted by the applicable promotional terms.

 

14. EXCHANGE POLICY

For eligible products, an exchange request should generally be raised within 10 days of delivery.

Exchange requests are subject to:

• product eligibility;
• availability of the requested size or product;
• product condition;
• retention of original tags and packaging, where applicable; and
• successful quality inspection.

Exchange is not guaranteed where the requested replacement product or size is unavailable.

Where an exchange cannot be fulfilled, BHAWE may offer a refund or store credit, as appropriate to the circumstances and applicable policy.

Customized and made-to-order products are generally not eligible for change-of-mind exchange.

 

15. SIZE EXCHANGE

Where size exchange is available for a product, the replacement size will be subject to inventory availability.

A size exchange does not permit alteration or modification of the product unless BHAWE expressly agrees to provide such service.

If the required size is unavailable, BHAWE may offer another appropriate resolution, which may include store credit or refund, depending on the circumstances and applicable policy.

 

16. RETURN SHIPPING & REVERSE PICKUP

For eligible returns, BHAWE may arrange reverse pickup through its logistics partner.

Where a pickup service is unavailable at the customer's location, BHAWE may require the customer to self-ship the eligible product using a traceable shipping service.

For eligible returns where BHAWE specifically authorizes self-shipping, BHAWE may provide a credit of up to INR 150 towards reverse shipping, subject to the applicable return approval.

BHAWE is not responsible for products self-shipped by customers until the returned package is received by BHAWE.

 

17. SHIPPING & COD CHARGES

Unless otherwise stated, original shipping charges and Cash on Delivery (“COD”) charges are generally non-refundable for ordinary change-of-mind returns.

Where a refund is required because the product is defective, incorrect, materially damaged or otherwise subject to a remedy under applicable law, the treatment of shipping charges will be determined in accordance with the circumstances and applicable law.

 

18. REFUND PROCESS

Once an eligible returned product has been received and inspected, BHAWE will determine the applicable refund or other remedy.

Where a refund is approved, it will generally be processed to the original payment method.

The time taken for the amount to reflect in the customer's account depends on the payment gateway, bank or financial institution.

BHAWE may communicate confirmation once the refund has been initiated.

BHAWE does not guarantee that a bank or payment provider will complete the credit within a particular number of business days.

 

19. CASH ON DELIVERY REFUNDS

For COD orders, BHAWE may use an appropriate refund mechanism, including a refund link or bank-account-based process, depending on the systems available at the time.

The customer may be required to provide or verify certain payment details to receive the refund.

If a refund link expires or cannot be redeemed, the customer may contact BHAWE at support@bhawe.com for assistance.

 

20. STORE CREDIT / CREDIT NOTE

Where store credit or a credit note is offered or selected for an eligible return or exchange:

• it will generally be issued after the returned product has been received and approved;
• it will generally be valid for 11 months from the date of issuance;
• it is intended for purchases from BHAWE;
• it is generally not redeemable for cash; and
• it cannot be exchanged for cash unless required by applicable law.

If a credit note is issued in accordance with a promotional or voluntary return arrangement, its specific terms will be communicated to the customer.

 

21. NATURAL FABRICS & ARTISANAL VARIATIONS

BHAWE works with natural fibres, handwoven textiles, traditional textile techniques and artisanal production processes.

Accordingly, products may exhibit natural variations in:

• colour;
• texture;
• weave;
• slubs;
• yarn character;
• surface appearance;
• dye absorption;
• hand feel; and
• minor variations between production batches.

Such characteristics may be inherent to the material or production technique and do not automatically constitute a defect.

Colours displayed on digital screens may also vary from the actual product due to differences in screens, lighting, photography and device settings.

Where the product description accurately discloses a material characteristic or expected variation, such characteristic will not ordinarily constitute grounds for a change-of-mind return.

 

22. FABRIC ORDERS & TEST SWATCHES

Customers purchasing fabric may request or purchase test swatches where BHAWE makes them available.

Because fabric characteristics can vary between batches, customers are encouraged to review available product information and, where appropriate, request a swatch before placing a larger fabric order.

Fabric supplied in running lengths may be subject to the characteristics of the individual textile roll.

For handwoven fabrics, running lengths may vary depending on the particular fabric and production batch.

 

23. COLOUR & NATURAL DYE VARIATIONS

Natural and traditionally dyed textiles may experience colour variation or colour movement during washing, especially during initial washes.

Customers should follow the care instructions provided with the product.

Certain natural-dyed or naturally coloured textiles may require special care.

Normal characteristics associated with a disclosed natural dyeing or textile process will not automatically be treated as a product defect.

 

24. ITEMS PURCHASED AT A BHAWE WORKSPACE / PHYSICAL LOCATION

Products purchased directly from a BHAWE workspace, studio, store or other physical location may be subject to the return or exchange procedure communicated at the point of purchase.

Online purchases should ordinarily be processed through BHAWE's online return/exchange process.

The applicable sales channel may affect the procedure, documentation and logistics for processing a return.

Nothing in this section limits any mandatory consumer rights under applicable law.

 

25. GIFT BOXES & GIFT CARDS

BHAWE Gift Boxes are generally non-returnable and non-exchangeable once delivered, except where the contents are defective, damaged, incorrect or otherwise subject to a remedy under applicable law.

Gift Cards are generally non-returnable and non-refundable once issued or purchased, except where otherwise required by applicable law.

Gift-wrapping charges, where separately purchased, are generally non-refundable for ordinary change-of-mind returns.

 

26. RETURN INSPECTION

Returned products may be inspected by BHAWE or its authorized personnel before a refund or exchange is finalized.

A return may be rejected where the product:

• has been used or washed;
• has been altered;
• has been damaged after delivery;
• has stains, odour, makeup or other signs of use;
• is missing original tags or components where those are required;
• is materially different from the product originally delivered; or
• otherwise fails the applicable return conditions.

This inspection process does not affect remedies applicable to products that are genuinely defective, damaged, incorrect or materially non-conforming.

 

27. FAILED OR UNAVAILABLE RETURN PICKUP

If a reverse pickup is scheduled and the customer is unavailable, provides an incorrect address or otherwise prevents collection, the customer may be required to reschedule the pickup.

Repeated failed pickup attempts may result in BHAWE requesting the customer to self-ship the eligible product.

Any additional courier charges arising from customer-requested changes or repeated failed pickup attempts may be payable by the customer where permitted by law.

 

28. REFUSAL OF RETURN OR EXCHANGE

BHAWE may decline an ordinary return or exchange where the product does not satisfy the conditions of this Policy.

However, BHAWE will not use this Policy to exclude a remedy that is mandatorily available to a consumer under applicable law.

Where a return or exchange is declined, BHAWE may communicate the reason for the decision to the customer.

 

29. SHIPPING & DOMESTIC DELIVERY

Domestic shipping terms and charges applicable to an order will be displayed on the Website or at checkout, as applicable.

Unless otherwise specified:

Free domestic standard shipping is available on eligible purchases above INR 1,900.

Delivery timelines are estimates and may vary depending on the destination, courier service, weather, operational conditions and other circumstances.

The order will generally be delivered to the address provided by the customer at checkout.

Customers are responsible for ensuring that the delivery address, contact number and other delivery information provided to BHAWE are complete and accurate.

 

30. INTERNATIONAL ORDERS

International orders are governed by BHAWE's separate International Shipping, Returns & Exchange Policy.

The international policy applies to orders placed through BHAWE for delivery outside India.

International shipping charges, customs duties, taxes and other destination-country charges are subject to the terms stated in that policy.

 

31. CUSTOMER RESPONSIBILITY

Customers are responsible for:

• providing accurate order and delivery information;
• reviewing product descriptions and size information before purchase;
• following product care instructions;
• retaining tags and packaging until the return period has passed;
• providing accurate information when submitting a return or exchange request; and
• making products available for approved reverse pickup.

 

32. POLICY & CONSUMER RIGHTS

This Policy is intended to establish BHAWE's standard procedures for domestic returns, refunds and exchanges.

Nothing in this Policy is intended to exclude, restrict or waive any consumer right, statutory remedy or protection that cannot lawfully be excluded or restricted under applicable Indian law.

Where applicable law provides a customer with a remedy that is more favorable than the terms stated in this Policy, the applicable law will prevail.

 

33. POLICY UPDATES

BHAWE may update this Policy from time to time to reflect changes in its products, operations, logistics arrangements, payment systems or applicable legal requirements.

The updated version will be published on the Website with the applicable effective date.

The Policy applicable to an order will generally be the version in force at the time the order was placed, subject to applicable law.

 

34. CUSTOMER SUPPORT & GRIEVANCE REDRESSAL

For questions, complaints, returns, exchanges or other concerns relating to an order, please contact:

Email: support@bhawe.com

Customer Support: +91 97 87 69 22 96

Grievance Officer: Lakshmanan

Grievance Email: projectweave7@gmail.com

Address: 319 K / 5 K Harshwardhan Nagar Meerapur Prayagraj 2 11 00 3

BHAWE will make reasonable efforts to acknowledge and resolve customer complaints within the timelines applicable to the business and under applicable law.

 

35. CONTACT BHAWE

For domestic returns, refunds and exchanges:

BHAWE
Email: support@bhawe.com
Website: www.bhawe.com

BHAWE
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