BHAWE PRIVACY POLICY

Effective Date: 12^th September 2026
Last Updated: 12^th September 2026

BHAWE (“BHAWE”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information and personal data that we collect when you visit, use or make a purchase through www.bhawe.com (the “Website”).

This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, when we may share it with third parties, how long we may retain it, and the choices and rights available to you.

By using the Website or providing personal data to us, you acknowledge that you have read this Privacy Policy. Where applicable, we will obtain consent or rely on another lawful basis permitted under applicable law before processing your personal data.

If you do not agree with this Privacy Policy, you may choose not to use the Website or provide personal data, subject to information that may be necessary for us to process an order or provide a service you have requested.

 

1. ABOUT BHAWE

BHAWE is a brand focused on thoughtful clothing rooted in Indian textiles, craftsmanship, natural materials and cultural heritage.

For the purposes of this Privacy Policy, BHAWE is operated by:

Legal / Business Name: Project Weave
Brand / Trade Name: BHAWE
Website: www.bhawe.com
Email: support@bhawe.com
Address: 319 K / 5 K Harshwardhan Nagar Meerapur Prayagraj 2 11 00 3

Where applicable, the legal entity identified above is responsible for the processing of personal data described in this Privacy Policy.

 

2. INFORMATION WE COLLECT

Depending on how you interact with BHAWE, we may collect the following categories of personal data.

2.1 Information You Provide Directly

This may include:

• Full name
• Email address
• Telephone or mobile number
• Billing address
• Shipping / delivery address
• City, state, country and postcode
• Information provided when placing an order
• Information provided when contacting customer support
• Information provided when submitting a return, exchange or refund request
• Information submitted through forms, surveys or other Website features
• Information you voluntarily provide when participating in BHAWE campaigns, collaborations or community initiatives

2.2 Order and Transaction Information

When you purchase from BHAWE, we may collect information relating to:

• Products purchased
• Order number
• Order date
• Payment status
• Shipping and delivery information
• Return, exchange and refund information
• Customer-service communications relating to your order

Payment card or other payment credentials may be processed directly by our payment service providers. BHAWE does not intend to store complete payment-card credentials on its own systems unless expressly stated otherwise.

2.3 Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information
• Pages visited
• Referring pages
• Website interactions
• Date and time of visits
• Other technical or usage information generated through your interaction with the Website

2.4 Cookies and Similar Technologies

We may use cookies and similar technologies to operate the Website, remember preferences, understand Website usage, improve performance and, where applicable, support analytics and marketing activities.

The types of cookies or technologies used may include:

• Essential cookies
• Functional cookies
• Analytics or performance cookies
• Marketing or advertising cookies, where applicable

You may be able to manage certain cookie preferences through your browser or through any cookie-management tools made available on the Website.

Disabling certain cookies may affect the functionality of some parts of the Website.

 

3. WHY WE USE YOUR PERSONAL DATA

We may use personal data for purposes including:

3.1 Processing Orders

• Processing and fulfilling purchases
• Confirming orders
• Processing payments
• Arranging shipping and delivery
• Providing order tracking
• Processing cancellations, returns, exchanges and refunds

3.2 Customer Support

• Responding to enquiries
• Resolving complaints
• Providing assistance relating to products or orders
• Communicating with you regarding an existing transaction

3.3 Website Operation

• Operating and maintaining the Website
• Improving Website functionality
• Troubleshooting technical issues
• Protecting the Website against fraud, abuse or unauthorized activity

3.4 Business and Service Improvement

We may use information to understand how customers interact with our Website, products and services and to improve our offerings, Website experience and customer service.

3.5 Communications and Marketing

Where permitted by applicable law and, where required, with your consent, we may use your contact information to send:

• Product updates
• New collection announcements
• Offers and promotions
• BHAWE news
• Surveys or feedback requests
• Other marketing communications

You may unsubscribe from marketing communications at any time using the available unsubscribe mechanism or by contacting us.

3.6 Legal and Compliance Purposes

We may process personal data where necessary to:

• Comply with applicable laws and legal obligations
• Respond to lawful requests from authorities
• Establish, exercise or defend legal claims
• Prevent fraud or misuse
• Protect the rights, property and safety of BHAWE, our customers or others

 

4. SHARING OF PERSONAL DATA

We do not sell your personal data as a standalone commercial product.

We may share relevant personal data with trusted service providers and other parties where reasonably necessary to operate BHAWE and provide requested services.

These may include:

• E-commerce and website technology providers
• Payment processors and payment gateways
• Shipping and logistics providers
• Order tracking providers
• Technology, hosting and cloud-service providers
• Analytics providers
• Marketing and communication service providers, where applicable
• Professional advisers such as legal, accounting or auditing professionals
• Government authorities or law-enforcement agencies where required or permitted by law

For example, information necessary to fulfil an order may be shared with shipping or logistics partners so that your purchase can be delivered to you.

Third-party service providers may process information according to their own privacy policies and contractual obligations.

 

5. INTERNATIONAL DATA TRANSFERS

Some of our service providers or technology partners may process personal data on systems located outside India.

Where personal data is transferred or processed outside India, BHAWE will take steps required under applicable law and use appropriate contractual, technical or organisational safeguards where applicable.

 

6. DATA SECURITY

We take reasonable and appropriate technical and organisational measures designed to protect personal data against unauthorized access, alteration, disclosure, misuse, loss or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable precautions to protect your own devices, accounts and authentication information.

If you believe that your interaction with BHAWE or your personal data may have been compromised, please contact us promptly at support@bhawe.com.

 

7. DATA RETENTION

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing transactions
• Providing customer support
• Maintaining business and transaction records
• Complying with legal, tax, accounting or regulatory obligations
• Resolving disputes
• Preventing fraud or misuse
• Establishing, exercising or defending legal claims

When personal data is no longer required, we may delete, anonymise or otherwise securely dispose of it, subject to applicable legal or regulatory requirements.

 

8. YOUR RIGHTS AND CHOICES

Subject to applicable law, you may have rights concerning your personal data, including rights to:

• Request information about personal data being processed by us
• Request correction or updating of inaccurate personal data
• Request deletion of personal data where applicable
• Withdraw consent where processing is based on consent
• Request restriction of certain processing where applicable
• Raise a grievance regarding the processing of your personal data
• Exercise other rights available under applicable data-protection law

The Digital Personal Data Protection Act, 2023 provides rights to Data Principals, including rights relating to access to information about processing and sharing of personal data.

The Digital Personal Data Protection Rules, 2025 also require privacy notices to communicate relevant information in clear and plain language and provide mechanisms for consent withdrawal and exercise of applicable rights.

To exercise an applicable right or make a privacy-related request, contact us at:

Email: support@bhawe.com

We may need to verify your request before taking action in order to protect your information and prevent unauthorized requests.

 

9. WITHDRAWING CONSENT

Where we process your personal data based on your consent, you may withdraw that consent by contacting us or using the applicable mechanism provided by us.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services where the relevant data is necessary for that service.

 

10. MARKETING COMMUNICATIONS

You may choose not to receive promotional communications from BHAWE.

If you no longer wish to receive marketing emails, you may use the unsubscribe option included in the relevant communication or contact us at:

support@bhawe.com

Even if you opt out of marketing communications, we may still contact you where reasonably necessary in relation to an order, transaction, account, return, refund, security matter, legal requirement or other service-related communication.

 

11. THIRD-PARTY WEBSITES

The Website may contain links to websites, applications or services operated by third parties.

These third-party websites are not controlled by BHAWE. Their privacy practices may differ from ours.

We encourage you to review the privacy policies of third-party websites before providing them with personal data.

BHAWE is not responsible for the privacy practices, security or content of third-party websites that we do not control.

 

12. CHILDREN'S PRIVACY

The Website is intended for individuals who are legally capable of entering into transactions and contracts under applicable law.

We do not knowingly seek to collect personal data from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal data to us in circumstances where it should not have been collected, please contact us at support@bhawe.com so that we can review the matter and take appropriate action.

 

13. ACCOUNT INFORMATION

If the Website allows you to create an account, you are responsible for maintaining the confidentiality of your account credentials and for taking reasonable steps to prevent unauthorized access.

Please notify us promptly if you believe that your account has been accessed without authorization.

 

14. FRAUD AND SECURITY COMMUNICATIONS

BHAWE may contact you regarding your orders, transactions, returns, refunds, delivery or other legitimate customer-service matters.

We will not ask you to disclose unnecessary confidential information such as passwords, OTPs or complete payment-card credentials through unsolicited communications.

If you receive a suspicious communication claiming to be from BHAWE, please do not disclose sensitive information and contact us through the official contact details provided on www.bhawe.com.

 

15. DATA BREACHES AND SECURITY INCIDENTS

If BHAWE becomes aware of a personal-data breach or security incident requiring action under applicable law, we will take appropriate steps in accordance with applicable legal requirements, including notifying relevant authorities or affected individuals where required.

 

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, service providers or applicable law.

When we make changes, we may update the “Effective Date” or “Last Updated” date displayed at the beginning of this Privacy Policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this Privacy Policy periodically.

 

17. GRIEVANCE REDRESSAL

If you have a question, concern, complaint or request relating to the processing of your personal data, please contact:

Privacy / Grievance Contact: Lakshmanan
Email: support@bhawe.com
Phone / WhatsApp: +91 97 87 69 22 96
Address: 319 K / 5 K Harshwardhan Nagar Meerapur Prayagraj 2 11 00 3

We will review and respond to privacy-related requests in accordance with applicable law.

 

18. GOVERNING LAW

This Privacy Policy shall be governed by the laws applicable in India, subject to any mandatory rights or protections available to you under applicable law.

 

19. CONTACT BHAWE

For questions or requests concerning this Privacy Policy or your personal data:

BHAWE
Website: www.bhawe.com
Email: support@bhawe.com
Phone / WhatsApp: +91 97 87 69 22 96
Address: 319 K / 5 K Harshwardhan Nagar Meerapur Prayagraj 2 11 00 3

BHAWE
Reviving Together